To find your email just search your inbox for AFLETE, email@example.com or the influencer’s name.
Please note we are already working on the following updates
You were logged out due to a major update we released to improve the app. All you will need to do is to visit the App Store or Google Store and make sure you’ve installed the latest version of the app. Once you’ve opened the new app, you will be asked to provide the email address you used when buying your workout guide on the influencer’s website. You will be sent an email with a code via email - once you’ve entered this code on the app you will be logged in.
If you cannot find your code please:
If you are still unable to find your code and login, please contact our support team so that we can investigate this further.
The improved version of the app should be faster. It also offers offline support and allows you to track the reps you have completed. As part of this update, we have also increased our security which is why entering a password in the app will no longer be required. Instead, to access your guide you’ll need to confirm your access to the email address used to purchase it, by entering a code we will send you via email. Please see the question above for more information.
This would be the email address that you used during checkout on the influencer’s website whose guide you purchased. Shortly after completing your purchase at that time, you would have received an order confirmation email there. To check for this, just search your inbox for AFLETE, firstname.lastname@example.org or the influencer’s name.
As long as you’ve registered an email address with us before, the app will allow you to login. However, this doesn’t necessarily mean that you are using the correct login information. Please double-check that the email address you logged in with is the same you used to purchase your guide on the influencer’s website.
If that’s the case, you will need to contact our customer support team so that we can assist you with updating your email address. In order to do so, please submit a support ticket here. When completing this form, please select “I can’t log into the app” as the answer to the question “What is your issue regarding?”.
Please note that as we have thousands of users who may be in the same position as you, we might not be able to respond to you instantly. We will be responding to everyone in chronological order and trying our best to resolve issues as quickly as possible - thank you for your patience in advance!
No, this update should not affect your user data at all. If you are unable to view your user data, this may be due to a technical error on our end. Please allow 24 hours for this to be resolved and, if you are still having problems, contact our support team for assistance from here.