Support & FAQ

If you have any questions see the FAQ’s below or email us on team@aflete.com, Thanks!

What is Aflete?


We are a fitness app focused on bringing you the best workouts. We do this by working with influencers, trainers and athletes.

What do I buy, which workout?


This depends on your goal, if you want to lose fat then select one of those, or if you want to add lean muscle then you can select those. The first tab in the app shows you all the categories and workouts.

I forgot my password?


Tap login (top right-corner), you would see option for forgot password, type in either your username or email address and click reset password. You will receive link in your email address you have registered with. Please check your junk mail, if you have not received email to reset your password please email team@aflete.com.

When I buy a plan where has it gone? How do I see it?


Once you have purchased either a free or paid plan it will be added to your my plans, which is the stopwatch icon on the first tab in the top right corner in the app. 

If I purchase a custom plan from a trainer, how does it work?


Once you buy a custom plan from a trainer, sit back as the trainer will message you directly with some questions so they can get started on getting to know you and creating your custom bespoke plan.

You will be able to message your trainer in your locker-room if needed. Your trainer will send you the custom plan by messaging you directly.

What currency are the prices?


You should see the currency of your location. If not the standard currencies are in USD (United States Dollars), EUR (European Union), GBP (Great British Pounds).

Would I need to pay anything to create Aflete account?


No – It’s completely free to make an account.

If I don’t hear back from the trainer what do i do?


Aflete is here to help so please contact team@aflete.com and you would hear back from the team within 24 hours..

Can I speak to someone for help?


You can press chat on your dashboard or email us team@aflete.com and someone will be in touch.

Who do I contact if I have an issue with my payment?


Please send email to team@aflete.com regarding any questions to do with payment. Could you please include your full name, which plan, payment method and what type of device are using to make payment on.

What is the refund policy?


If you have purchased a paid product on our website or app and you are having issues we can offer you a refund. Otherwise they are no refunds as you recieve your product immediately online. 

Will I be charged monthly for one time paid plan?


You will not be charged monthly for any paid product. This is one time and upfront fee.